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If you have
any questions or comments about a product or would like to order
by phone, you may contact our Customer Service Department Toll
Free at
1- 888- 345- 1222 or you can contact our
on-line chat support. During peak or non-business hours, you may
leave a message and your call will be returned as soon as
possible. You may also email any concerns, questions, or
comments to: sales@azpetals.com at any time.
You may write us at:
AZ Petals by Studio
Gift Inc.
PO BOX 70
Clay, NY 13041
The AZPetals Guarantee: We guarantee your complete
satisfaction. If for any reason you are not happy with your
purchase, you may simply return it for a full refund of
merchandise cost or an exchange within 7 days of receipt of your
purchase. Click here for full details on our
return policy.
Shipping Policy:
Shipping charges are value-based rates as shown in the
table below. We ship all in-stock items
immediately after receiving your order. However, you should
allow up to 3-5 business days to receive your order. For items
that are on back-order, please allow extra time.
Security Commitment:
At AZ Petals, we feel you should never have to worry about
security when making a purchase online. AZ Petals uses SSL (Secure Socket Layer) to encrypt your order and protect
personal data sent to us. SSL insures that your private
information cannot be seen as it travels over the internet.
Privacy Policy
AZ Petals values its customers and respects their privacy.
We collect customer information in an effort to improve your
shopping experience and to communicate with you about our
products, services, contests, and promotions. When you make an
online purchase from AZ Petals, we use your information to
process your order. We will also send you emails to confirm your
order, and we may need to contact you via phone, postal mail or
email if we have other questions regarding your order. In
addition, you will be automatically signed up to receive email
updates about our products, services, and promotions.
If at any time you would like us to remove you from our email or
postal mailing lists, feel free to contact AZ Petals
customer service by calling 1-888-345-1222.
Frequently Asked Questions:
Shopping Online
How do I place an order?
What should I do if I experience difficulty
placing my order online?
Will the item I order look exactly like the
picture?
How do I view my order history?
Can I
request that an item be sent to someone as a gift?
Payment & Shipping
What methods of payment do you accept?
What is
the 3-digit security code and why do you ask for it (during
checkout)?
When is my credit card charged for my order?
Can I order by phone?
Will I be charged sales tax?
How do I pay with a Wedding Rose Petals gift
certificate?
How do I know if I placed my order successfully?
What are my shipping options?
How will my shipping charges be calculated?
How will I know when my order has been shipped?
How can I track my shipment?
Do you ship overseas?
Return Policy
What is your return policy?
When will I be credited for my return?
Product information
Are the petals silk or real?
Shopping Online
How do I
place an order?
It’s easy. First click on the product image or product name to
view the item details. Should you decide to purchase this item,
add it to your order by simply clicking the “Add to Cart”
button. You will be taken to your personal shopping cart where
this item has now been added. You may continue to shop or you
may begin your checkout. To checkout you will be asked for
billing, shipping and payment information. Once this information
is complete, just click “Place Order” button to complete your
order. A confirmation page will display your completed order and
you will receive a confirmation via email as well.
You may also place your
order via telephone. Simply call
1-888-345-1222 .
What should I
do if I experience difficulty placing my order online?
If you experience any difficulty placing your order or require
assistance, contact customer service at 1-888-345-1222 or email
anytime at sales@Studiogift.com
Will the item I
order look exactly like the picture?
In most instances, yes. However, there may be slight variations
in some products including color and detail. Even so, we make
every effort to make sure that the product shown is what you
will receive. Our strongly suggestion is to purchase samples
before you buying.
How do I view
my order history?
To
view your order history, you may log in to your account at
http://www.azpetals.com/CustSignIn.aspx?
Can I request
that an item be sent to someone as a gift?
Certainly! On the last
page of the checkout process, you will find a text box for
"Special Instructions". In this text box, just let us know that
the item is being sent as a gift. You can also let us know of
any special message that you would like to send along with the
item (this will be printed on a 3"x3" cardstock gift tag). As a
result, invoices or any material that shows pricing will not be
sent with the gift. The invoice and any promotional material
will be sent separately to the billing address. Be sure to view
our suggestions for a unique gift idea!
Payment & Shipping
What methods of
payment do you accept?
We currently accepts Visa, MasterCard, Discover and American
Express .You can also send us a check or money order. Please
allow 10 days for the check to get cleared
What is the 3-digit security code and
why do you ask for it (during checkout)?
The
security code is the last three digits of the code
printed on the back of your credit card. This is an added
security feature to help prevent fraud. We ask for this to make
your online shopping experience as safe as possible.
When is my
credit card charged for my order?
Your credit card will be charged after your order is placed.
Can I order by
phone?
The preferred method is to place orders online. However, if you
feel uncomfortable with online ordering, you may call our Toll
Free Customer Service Line at 1-888-345-1222.
Will I be
charged sales tax?
We are required to collect sales tax for shipments to New York
only. If your shipping address is outside the State of New York
you will not be charged a sales tax. For New York shipments, the
current sales tax rate is 8.00% which is added automatically to
the merchandise total.
How do I pay
with a Wedding Rose petals gift certificate?
Simply place your items in the shopping cart and proceed to
checkout. After completing the shipping information, enter your
gift certificate code in the field provided.
How do I know
if I placed my order successfully?
After completing your checkout process, a confirmation page will
display your completed order and you will receive a confirmation
via email as well.
What are my
shipping options?
We do not ship on
Saturday, Sunday, or recognized Holidays.
Our Standard shipping is first class or priority mail 3-5
business days with USPS. For overnight delivery place the
order before 10 am, West Coast time. For some locations USPS
don't guarantee the next day delivery, will be the second day
delivery. For overnight delivery on Monday, place the order
Friday morning. Please make sure that your address is correct
and complete. The company will not be responsible for
lost or stolen packages, damage to the product during delivery,
or USPS delays.
INTERNATIONAL SHIPPING
The shipping to Canada and Mexico will take
between 7-21 days. We are not responsible for the custom delays.
How will my
shipping charges be calculated?
Shipping charges are value-based rates . We ship all in-stock
items immediately after receiving your order. A $3 handling
charge will be applied for each order. When you will add a
product in your shopping cart you will see the estimate shipping
cost by the shopping cart .
How will I know
when my order has been shipped?
Once your order has shipped, you will receive a Shipping
Confirmation email with a link to track your order. By
following this link, you can see what method of shipment was
used and where your package is located.
How can I track my shipment?
If UPS or FedEx is used to ship your order, an email will be
sent with a tracking number and a link to track your package.
This tracking number can also be entered manually at one of the
following web addresses:
UPS:
www.ups.com/tracking/tracking.html.
FedEx:
www.fedex.com/us/tracking/
If the US Postal
Service is used, you will receive a delivery confirmation number
which can be used to confirm the delivery of your shipment.
USPS:
http://www.usps.com/shipping/trackandconfirm.htm
Do you ship
overseas?
Yes! The shipping to Canada and Mexico will take between 7-21
days
Return Policy
What is your return policy?
If you are
not
completely
satisfied
with your
purchase,
simply
return it
for a
no-hassle
refund or
replacement
(Shipping
charges are
not
refundable).
Returns are
subject to a
20%
restocking
fee.
Correctly
personalized
items cannot
be returned.
Returned
items must
be received
in their
original
packaging
and in
perfect
condition
,with a
delivery
confirmation,
within 7days
after
receiving
your order
If you want
to exchange
them , send
to us the
petals, add
a $5 check
to cover
partial the
S&H ,and a
note with
what color
would you
like to
exchange
with. Don't
forget to
add a
delivery
confirmation
on the
package.
Orders that
are
cancelled
before
shipping are
subject to a
10%
processing
charge.
Ship only prepaid and insured packages
to:
AZ Petals By Studio Gift Inc.
PO BOX 70
Clay, NY 13041
Include your name, address, telephone number, a
copy of your Exclusively Weddings invoice, and the reason for
the return.
When will I be
credited for my return?
We credit your account as soon as we process your return and
receive the merchandise. Check with your bank or credit card
institution to see when they will credit your account. Allow al
least 7 business days for the return to be posted in your bank.
Product information
Are the
petals Wedding Rose Petals Silk or Real?
All the petals we have
in stock they are Silk Wedding Rose Petals but they lock very
realistic. Please read how other customers appreciate our
products.
http://www.azpetals.com/testimonials.apsx
We'll Match Any Price Plus!
If you find
a lower price on an identical branded item with the same features
currently available for sale at another online retail store, we will
match that price plus give you 10% of the difference. Just tell your
sales associate at the time of your purchase.
Exclusions
We will not match competitors' bonus or free offers, special offers,
rebates, financing offers, clearance or closeout prices, or prices on
used, damaged, returned, open box or display merchandise, or any online
auctions( Ex: Ebay, yahoo, auctions, etc)
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